Ordering & Shipping
Shipping Information
We ship primarily on Mondays and Tuesdays during the warmer seasons if the product is a perishable product.
Dry products may be shipped any day of the working week.
One and two day shipping is available to some areas; call office for shipping rates and options.
Saturday delivery is available for some home orders, call our office for inquiries.
We cannot deliver to P.O. Boxes. Please provide a physical address.
Please be certain of addresses when you place your order. There will be an $11 charge for changes or deletions to your order once it has been processed.
Alaska and Hawaii deliveries require 2nd day air at an additional charge.
One, two, and three day delivery options are based on the date the order is filled, not the date the order is placed. Weekends, holidays, and the day the order ships are not counted in delivery transit time.
Orders received after Noon (CST) will be processed the next business day. During seasonal periods, such as Thanksgiving and Christmas, please allow seven to ten business days from date an order is placed for an order to arrive.
Do you Ship Internationally?
Due to USDA regulations, we are not allowed to ship internationally from our facility. However if you wish to send overseas, you could purchase our products and ship them via your preferred carrier.
Shipping and Delivery
We utilize UPS shipping options to ensure that your packages arrive in the best possible condition and in the timeliest manner. Due to the perishable nature of our products, they are shipped flash frozen which means they are frozen very quickly at a low temperature and may arrive partially frozen. Upon arrival, the products should be refrozen or refrigerated immediately. Allow 24-72 hours to thaw the products before planning to serve them.
We do not ship on Friday or Saturday so there are NO Sunday or Monday deliveries. Standard delivery is 2-4 business days. Two-day delivery is recommended, especially during the warmer months due to the perishable nature of our products. We ask for the date the product is to be shipped; not the date of delivery/arrival. If there is no date to ship, we will ship the product within 24-48 hours of our next shipping date.
*NOTE*Bear Creek Smokehouse is not responsible for incomplete or incorrect shipping information on orders. The customer must ensure that addresses are accurate. Additional charges will be incurred to re-ship any product.
We make every attempt to adhere to the tables below as much as possible but holidays and unforeseen circumstances, including but not limited to, any act of God, weather, pandemics, protests, and riots can force exceptions to the shipping and delivery schedule. We will abide by the rules and regulations set forth by UPS for shipping conditions and restrictions. If for any reason, the FAA grounds planes or ground delivery services are interrupted due to weather, pandemics, rioting, or any act of God and the scheduled delivery is missed, under no circumstances will Bear Creek Smokehouse be responsible for the delay of your shipment or the spoilage of the product.
No orders are shipped the day they are ordered.
Addresses
All shipments require a street address; no PO Boxes, APO or FPO addresses. If shipping to a business, it is the customer's responsibility to ensure the business is open and accepting deliveries. Incorrect or incomplete shipping addresses voids our guarantee. We do not ship internationally. Hawaii and Alaska require an additional fee.
Changes and Cancellations
Changes to orders must be received at least 5 business days before the requested ship date.
Receipt and Inspection of Product
Orders should be inspected immediately upon arrival. Bear Creek Smokehouse must be notified next business day after delivery of any issues or concerns. No refunds after this time.
Â
Â
If you are shipping to an area inside the PINK or the LIGHT BLUE areas, you should safely receive your products by ground delivery within 1-2 business days. Outside of these two color-coded areas, it is NOT recommended to ship by ground – especially during warmer temperatures.
Outside the PINK and LIGHT BLUE areas requires 3-4 days shipping in most cases and our products may not be safe to consume.
If you are shipping to an ORANGE or GREEN color-coded area, you will need to select a 2-Day Air or an Over-night option for the safety of your products. We can only accept this mode of transportation to these areas for the safe consumption of our products.
Shipments to Alaska and Hawaii MUST ship Priority Overnight.
We cannot ship outside of the United States due to customs regulations.
Shipping Schedules
Overnight Shipping/Delivery
SHIPS
- Monday
- Tuesday
- Wednesday
- Thursday
ARRIVES
- Tuesday
- Wednesday
- Thursday
- Friday
Â
2nd Day Air Shipping/Delivery
SHIPS
- Monday
- Tuesday
- Wednesday
ARRIVES
- Wednesday
- Thursday
- Friday
Â
Last order date for arrival before Thanksgiving
- UPS Ground - Friday Nov 15
- UPS Next Day Air - Friday Nov 22
Â
Last order date for arrival before Christmas
- UPS Ground - Friday Dec 13
- UPS Next Day Air - Tuesday Dec 17
- NOTE: last year we ran out of almost all our meats around first week of December
Â
Last order date for arrival before New Year
- UPS Ground - Wednesday Dec 18
- UPS Next Day Air - Monday Dec 23
- Again, we will probably be out of most meat products by this time.
Â
Holiday Ordering and Delivery
We highly recommend ordering early with delivery dates to arrive the week before the holiday. Shipping services are often overwhelmed during the holidays and do not guarantee deliveries. We make every effort to see that your order ships per your request, but we have no control over the shipping companies that deliver the packages.
Please contact us directly with any concerns and questions. We can provide up to date order cut-off dates/times for your shipping needs.
Corporate Gift Giving
For bulk orders or corporate gifts, please call us at (800) 950-2327 / (903) 935-5217 to speak with a team member. Our office hours are Monday - Friday 8am -4pm. Our retail store hours are Monday - Saturday, 9am-5pm. We are closed on Sunday.
