Ordering & Shipping
🚚 Shipping Information
Perishable Products
- Shipped Mondays & Tuesdays during warmer months.
- Flash frozen for freshness. May arrive partially frozen—please refrigerate or refreeze immediately.
- Allow 24–72 hours to thaw before serving
Dry Products
- Shipped any weekday.
Delivery Options
- UPS Shipping is used for all orders.
- Standard delivery: 2–4 business days.
- Two-day delivery recommended during warmer months.
- Saturday delivery available for some home orders—call to confirm.
- No Sunday or Monday deliveries.
- Alaska & Hawaii: Require 2nd Day Air and incur an additional fee.
- No international shipping (due to USDA regulations). Customers may arrange their own overseas carrier if desired.
Order Processing
- No same-day shipping. Orders received after 12:00 PM CST process the next business day.
- We ask for a ship date (not delivery date). If none is given, we’ll ship within 24–48 hours of the next shipping day.
- During holidays (Thanksgiving & Christmas), please allow 7–10 business days for delivery.
Addresses
- Street addresses only – no PO Boxes, APO, or FPO.
- If shipping to a business, customer is responsible for ensuring deliveries can be accepted.
- Incorrect or incomplete addresses void our delivery guarantee and may result in additional charges.
Changes & Cancellations
- Must be received at least 5 business days before ship date.
- Once processing has started, an $11 fee applies for address changes or cancellations.
Receipt & Inspection
- Please inspect your order immediately upon arrival.
- Issues must be reported by the next business day.
- No refunds will be issued after this timeframe.
Delays
- We make every effort to ship on schedule, but delays may occur due to weather, holidays, UPS restrictions, or other unforeseen events.
- Bear Creek Smokehouse is not responsible for delays or spoilage caused by acts of God, weather, pandemics, riots, or carrier disruptions.
🎄 Holiday Ordering & Delivery
- Order early – we recommend choosing delivery dates to arrive the week before the holiday.
- Please note: Shipping services do not guarantee holiday deliveries due to high volume.
- We’ll make every effort to ship your order as requested, but once your package leaves our facility, delivery is in the carrier’s hands.
- For current order cut-off dates/times, please contact us directly. We’re happy to guide you to the best shipping option.
🎁 Corporate Gift Giving
Planning bulk or corporate gifts?
- Visit Poppa Bear’s Barn by clicking the Bulk Ordering tab and receive volume pricing.
- Perfect for employee appreciation, client gifts, or large holiday orders.
