🚚 Shipping Information

Perishable Products

• Shipped Mondays & Tuesdays during warmer months.
• Flash frozen for freshness. May arrive partially frozen—please refrigerate or refreeze immediately.
• Allow 24–72 hours to thaw before serving

Delivery Options

• UPS Shipping is used for all orders.
• Standard Ground delivery: 2–4 business days in most areas.
• 2nd Day Air delivery recommended during warmer months for long distance shipments.
• Saturday delivery available for some home orders—call to confirm.
• No Sunday or Monday deliveries.
• Alaska & Hawaii: Require 2nd Day Air and incur an additional fee.
• No international shipping (due to USDA regulations). Customers may arrange their own overseas carrier if desired.

Order Processing

• No same-day shipping. Order cutoff time at 12:00 PM CST to process the next business day.
• We ask for a ship date (not delivery date). If none is given, we’ll ship within 24–48 hours of the next shipping day.
• During holidays (Thanksgiving & Christmas), please allow 7–10 business days for delivery.

Addresses

• Street addresses only – no PO Boxes, APO, or FPO.
• If shipping to a business, customer is responsible for ensuring deliveries can be accepted.
• Incorrect or incomplete addresses void our delivery guarantee and may result in additional charges.

Changes & Cancellations

• Must be received at least 5 business days before ship date.
• Once processing has started, an $11 fee applies for address changes or cancellations.

Receipt & Inspection

• Please inspect your order immediately upon arrival and refrigerate if applicable.
• Issues must be reported by the next business day by calling (903)935-5995.
• No refunds will be issued after this timeframe.

Delays

• We make every effort to ship on schedule, but delays may occur due to weather, holidays, UPS restrictions, or other unforeseen events.
• Bear Creek Smokehouse is not responsible for delays or spoilage caused by acts of God, weather, pandemics, riots, or carrier disruptions.

 

🎄 Holiday Ordering & Delivery

• Order early – we recommend choosing delivery dates to arrive about two weeks before the holiday.  Please put a gift note to your recipient to print on the outside package label so they know who shipped the item.
• Please note: Shipping services do not guarantee holiday deliveries due to high volume.
• We’ll make every effort to ship your order as requested, but once your package leaves our facility, delivery is in the carrier’s hands.
• For current order cut-off dates/times, please contact us directly. We’re happy to guide you to the best shipping option.

 

🎁 Corporate Gift Giving

Planning bulk or corporate gifts?

• Visit Poppa Bear’s Barn by clicking the Bulk Ordering tab and receive volume pricing.
• Perfect for employee appreciation, client gifts, or large holiday orders.