Ordering and Shipping

🚚 Shipping Information

Shipped Mondays & Tuesdays.
Flash frozen for freshness. May arrive partially frozen—please refrigerate or refreeze immediately.
Allow 24–72 hours to thaw before serving

UPS Shipping is used for all orders.
Standard Ground delivery: 2–4 business days in most areas.
2nd Day Air delivery recommended during warmer months for long distance shipments.
Saturday delivery available to some locations at UPS discretion.
No Sunday or Monday deliveries.
Alaska & Hawaii: Require 2nd Day Air and incur an additional fee.
No international shipping (due to USDA regulations). Customers may arrange their own overseas carrier if desired.

No same-day shipping. Order cutoff time at 12:00 PM CST to process the next business day.
We ask for a ship date (not delivery date). If none is given, we’ll ship within 24–48 hours of the next shipping day.
During holidays (Thanksgiving & Christmas), please allow 7–10 business days for delivery.

Street addresses only – no PO Boxes, APO, or FPO.
If shipping to a business, customer is responsible for ensuring deliveries can be accepted.
Incorrect or incomplete addresses void our delivery guarantee and may result in additional charges.

Must be received at least 5 business days before ship date.
Once processing has started, an $11 fee applies for address changes or cancellations.

Please inspect your order immediately upon arrival and refrigerate if applicable.
Issues must be reported by the next business day by calling (903)935-5995.
No refunds will be issued after this timeframe.

We make every effort to ship on schedule, but delays may occur due to weather, holidays, UPS restrictions, or other unforeseen events.
Bear Creek Smokehouse is not responsible for delays or spoilage caused by acts of God, weather, pandemics, riots, or carrier disruptions.

🎄 Holiday Ordering & Delivery

Order early – we recommend choosing delivery dates to arrive about two weeks before the holiday. Please put a gift note to your recipient to print on the outside package label so they know who shipped the item.
Customer service is available by calling (903)935-5995 Monday -Friday, 8:30 am-5 pm CST, and Saturdays in November and December. Please leave a message outside of normal business hours for a call back.
Please note: Shipping services do not guarantee holiday deliveries due to high volume.
We’ll make every effort to ship your order as requested, but once your package leaves our facility, delivery is in the carrier’s hands.
For current order cut-off dates/times, please contact us directly. We’re happy to guide you to the best shipping option.

🎁 Corporate Gift Giving

Planning bulk or corporate gifts?

Visit Poppa Bear’s Barn by clicking the Bulk Ordering tab and receive volume pricing.
Perfect for employee appreciation, client gifts, or large holiday orders.